This role serves as a trusted advisor to defense, intelligence, and law enforcement agencies implementing secure cloud solutions
Job Summary
This role serves as a trusted advisor to defense, intelligence, and law enforcement agencies implementing secure cloud solutions.
The Customer Success Manager is responsible for driving adoption of Sales and Service Cloud features while ensuring high-value customers achieve significant ROI.
Candidates must possess an active TS/SCI security clearance and be a U.S. citizen eligible for a federal government Minimum Background Investigation.
Matching Summary
This role serves as a trusted advisor to defense, intelligence, and law enforcement agencies implementing secure cloud solutions.
Salary
Base: $123,100 - $186,300 annually; Location adjustment: $147,400 - $202,600 in select metro areas including Washington DC; Bonus/Equity/Benefits: Not specified in detail
Skills & Requirements
Must-have
Active TS/SCI Security Clearance
Salesforce Sales Cloud expertise
Salesforce Service Cloud expertise
U.S. citizenship required
3+ years Customer Success experience
Nice-to-have
Full Scope Polygraph clearance
DoD or Intelligence Community consulting
Einstein for Sales and Service knowledge
AI agent proficiency and prompt engineering
Salesforce Consultant certifications
Key Requirements
Active TS/SCI Security Clearance
U.S. Citizenship (no dual citizenship)
3-4 years supporting Sales and Service Cloud
Experience with government procurement processes
Strong consulting and C-level communication skills