Strategy And Operations, Senior Manager, Professional Services
ZENDESK PTY
Hybrid
7-10+ years strategy & operations experience
Professional services lifecycle expertise
Sql and bi tools proficiency (looker/tableau)
This role serves as the primary architect and orchestrator for the Global Professional Services organization, bridging frontline delivery with strategic execution
Job Summary
This role serves as the primary architect and orchestrator for the Global Professional Services organization, bridging frontline delivery with strategic execution.
The successful candidate will consolidate complex data from multiple sources into unified dashboards to inform executive-level decision-making and drive operational efficiency.
Zendesk offers a hybrid work model that enables purposeful in-person collaboration while providing flexibility to work remotely part of the week.
Matching Summary
This role serves as the primary architect and orchestrator for the Global Professional Services organization, bridging frontline delivery with strategic execution.
Skills & Requirements
Must-have
7-10+ years Strategy & Operations experience
Professional Services lifecycle expertise
SQL and BI tools proficiency (Looker/Tableau)
Cross-functional stakeholder management
Revenue forecasting and resource management
Nice-to-have
Experience with Certinia, Gainsight, Salesforce
Snowflake data ecosystem knowledge
Change management in distributed teams
Predictive analytics capabilities
High-growth B2B SaaS environment background
Key Requirements
7-10+ years in Strategy & Operations or PS Operations
Deep understanding of Professional Services lifecycle
Proficiency in SQL, Excel/Sheets, and BI tools
Proven ability to lead cross-functional transitions
Exceptional communication skills for executive narratives