Sr. Director, Benefits Navigation & Member Services - Remote
Sharecare
Fully remote
Experience in healthcare navigation
Strong operational leadership skills
Ability to lead large teams
Sharecare is seeking a Senior Director of Benefits Navigation & Member Services to lead their operations in healthcare navigation, advocacy, and member support. The ideal candidate should possess significant experience in healthcare management, operational leadership, and team development, while the role offers the opportunity to influence member engagement and service delivery in a digital healthcare environment
Job Summary
Sharecare is a digital healthcare company that delivers software and tech-enabled services to improve care quality and lower costs.
The Senior Director will oversee navigation, advocacy, and customer service operations, ensuring efficient service delivery.
This role requires strong leadership to enhance member experience and operational performance across multiple programs.
Matching Summary
Match Score: 85
Sharecare is seeking a Senior Director of Benefits Navigation & Member Services to lead their operations in healthcare navigation, advocacy, and member support. The ideal candidate should possess significant experience in healthcare management, operational leadership, and team development, while the role offers the opportunity to influence member engagement and service delivery in a digital healthcare environment.
Skills & Requirements
Must-have
Experience in healthcare navigation
Strong operational leadership skills
Ability to lead large teams
Nice-to-have
Focus on member engagement and experience
Cross-functional collaboration skills
Culture of service excellence
Key Requirements
10+ years of experience in healthcare programs
Experience leading multiple managers
Understanding of healthcare benefits and navigation workflows