It command Centre Officer

STATE STREET

Base: $70,000 - $118,750 annual; bonus/equity: eli...
Major incident management expertise
Itsm tools hands-on experience
24/7 shift and weekend availability
The IT Command Center Officer ensures production stability by managing critical IT incidents and coordinating technical bridges across the enterprise

Job Summary

  • The IT Command Center Officer ensures production stability by managing critical IT incidents and coordinating technical bridges across the enterprise.
  • This role requires a 12:00–9:00 PM shift schedule with mandatory weekend availability to support continuous global operations.
  • Employees are eligible for comprehensive benefits including a 401K match, insurance coverage, paid-time off, and performance-based incentive awards.

Matching Summary

The IT Command Center Officer ensures production stability by managing critical IT incidents and coordinating technical bridges across the enterprise.

Salary

Base: $70,000 - $118,750 Annual; Bonus/Equity: Eligible for annual performance-based awards; Benefits: 401K match, medical/dental/vision, PTO, EAP

Skills & Requirements

Must-have

  • Major Incident Management expertise
  • ITSM tools hands-on experience
  • 24/7 shift and weekend availability
  • Cross-functional team coordination
  • Rapid decision-making under pressure

Nice-to-have

  • Strong written and verbal communication
  • Ability to learn new technologies quickly
  • Multicultural team collaboration skills
  • Calm demeanor during stressful situations
  • Proactive risk identification abilities

Key Requirements

  • Bachelor's degree in computer science or equivalent
  • Solid understanding of IT Service Management principles
  • Proven experience managing major incidents in large-scale environments
  • Availability to work weekends as per business needs

Work Rights

Not specified

Tailored Resume

Cover Letter