Genesys Cloud Lead Developer

Zeiss Group

Bangalore, India
Genesys cloud architect tool
Ivr voice/digital flow development
Java or python programming
As a Technical Support Engineer, you'll ensure the seamless operation of our contact center environment

Job Summary

  • As a Technical Support Engineer, you'll ensure the seamless operation of our contact center environment.
  • Your role includes troubleshooting issues and providing technical assistance across various channels.
  • You will collaborate with development teams to implement software updates and maintain system performance.

Matching Summary

As a Technical Support Engineer, you'll ensure the seamless operation of our contact center environment.

Skills & Requirements

Must-have

  • Genesys Cloud Architect tool
  • IVR voice/digital flow development
  • Java or Python programming
  • Genesys Cloud CX software expertise

Nice-to-have

  • Experience with CRM systems
  • Familiarity with ticket handling tools
  • Strong technical communication skills

Key Requirements

  • 8 to 10 years in Genesys contact center domain
  • 5 to 7 years of development experience in Genesys Cloud
  • Flexibility to work in any time zone

Work Rights

Not specified

Tailored Resume

Cover Letter