Assistant Manager - Front Office

Sofitel Sydney Wentworth

Surfers Paradise, Australia
On-site
Front office operations
Guest service excellence
Operational support
As Assistant Manager - Front Office, you will be the hotel representative in the absence of the Front Office Manager and will lead by example, providing operational support and inspiring the Front Office Team to deliver a warm and personalised hospitality to each and every guest

Job Summary

  • As Assistant Manager - Front Office, you will be the hotel representative in the absence of the Front Office Manager and will lead by example, providing operational support and inspiring the Front Office Team to deliver a warm and personalised hospitality to each and every guest.
  • The role is primarily responsible for ensuring a high level of customer service at all times, optimizing hotel occupancy, and providing hands-on support to staff.
  • Perks include ongoing career and professional development opportunities, a rewarding work environment, and global discounts on hotel accommodation & Food and Beverage.

Matching Summary

As Assistant Manager - Front Office, you will be the hotel representative in the absence of the Front Office Manager and will lead by example, providing operational support and inspiring the Front Office Team to deliver a warm and personalised hospitality to each and every guest.

Skills & Requirements

Must-have

  • Front Office Operations
  • Guest Service Excellence
  • Operational Support
  • Team Leadership
  • Problem Solving
  • Handling Guest Complaints

Nice-to-have

  • Natural Leader
  • Fast-paced Environment
  • Positive Team Culture
  • Calm Efficiency
  • Driven Problem Solver
  • Positive Enthusiastic Attitude

Key Requirements

  • Previous supervisory or management experience within a Hotel Front Office department
  • Previous experience using OPERA Cloud
  • Checking in and out guests in a 200+ Hotel
  • Proven strong Microsoft office skills
  • Ability to work a flexible rotating 7-day roster
  • Full working rights for Australia required

Work Rights

Full working rights for Australia required

Tailored Resume

Cover Letter