Customer Service And Sales Support

Jenacell GmbH

Birmingham, AL, United States
Hybrid
Interact with customers
Handle and resolve complaints
Process customer purchase orders
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints

Job Summary

  • Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Partner with Product Management, Sales, Purchasing, Production, Marketing, and vendors to coordinate product setup, logistics, forecasting, demand planning, and quality-related concerns.
  • Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork.

Matching Summary

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Skills & Requirements

Must-have

  • Interact with customers
  • Handle and resolve complaints
  • Process customer purchase orders
  • SAP (R11 and AI order intake)
  • Direct customer support via phone
  • Strong Office suite skills (Excel)

Nice-to-have

  • Work efficiently in multicultural environment
  • Fresh perspective
  • Develop your strengths
  • Break out your mold

Key Requirements

  • High School Diploma with 6-7 years experience
  • Associate degree with 4-6 years experience
  • Experience with SAP S/4 Hana or R11
  • Excellent interpersonal and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter