Flight Support Lead

Engine

Remote
Base: $50,600 - $70,000 usd; bonus/equity: not spe...
Remote
Expert-level flight support
Gds (amadeus) proficiency
Airline policy understanding
Engine is seeking a Flight Support Lead to enhance their travel management platform by providing expert-level support for flight operations and ticketing issues. The ideal candidate will possess extensive knowledge of GDS systems and airline policies, with strong problem-solving skills and a collaborative spirit

Job Summary

  • Provide expert-level support and handle escalations from Member Support related to flight operations, ticketing complexities, and booking issues.
  • Utilize in-depth knowledge of GDS (Amadeus) and NDC reservation systems to troubleshoot errors, resolve failures, and assist with complex bookings.
  • This role requires a flexible, modified schedule that regularly includes overnight shifts and weekends to support our 24/7 operations.

Matching Summary

Match Score: 85

Engine is seeking a Flight Support Lead to enhance their travel management platform by providing expert-level support for flight operations and ticketing issues. The ideal candidate will possess extensive knowledge of GDS systems and airline policies, with strong problem-solving skills and a collaborative spirit.

Salary

Base: $50,600 - $70,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Expert-level flight support
  • GDS (Amadeus) proficiency
  • Airline policy understanding
  • Handle complex escalations
  • Develop training initiatives
  • Analyze escalation trends

Nice-to-have

  • Familiarity with other GDS platforms
  • Experience in OTA/TMC environment
  • Collaborate across teams
  • Detail-oriented communication

Key Requirements

  • Proven experience supporting flight operations
  • Advanced proficiency in Amadeus GDS
  • Strong understanding of airline ticketing rules
  • Knowledge of airline policies on schedule changes
  • Comfortable working in a fast-paced environment

Work Rights

Not specified

Tailored Resume

Cover Letter