Customer Service Manager - Steam Power Field Services

GE VERNOVA

Base: $119,600.00 to $199,400.00; bonus: discretio...
Fully remote
Steam turbine and generator maintenance planning
Outage scope planning and execution
P&l responsibility for assigned portfolio
The Customer Service Manager serves as the single point of contact for customers, responsible for the full lifecycle of steam turbine and generator outages and projects

Job Summary

  • The Customer Service Manager serves as the single point of contact for customers, responsible for the full lifecycle of steam turbine and generator outages and projects.
  • This role requires managing the P&L for an assigned portfolio, including project estimating, contract negotiation, billing, collection, and closeout oversight.
  • Candidates must demonstrate expertise in steam turbine design, operations, and maintenance while balancing technical requirements with commercial business needs.

Matching Summary

The Customer Service Manager serves as the single point of contact for customers, responsible for the full lifecycle of steam turbine and generator outages and projects.

Salary

Base: $119,600.00 to $199,400.00; Bonus: Discretionary annual bonus eligible; Benefits: Medical, dental, vision, 401(k) matching, paid holidays

Skills & Requirements

Must-have

  • Steam turbine and generator maintenance planning
  • Outage scope planning and execution
  • P&L responsibility for assigned portfolio
  • Customer portfolio growth and satisfaction
  • Contract negotiation and concession management

Nice-to-have

  • Black Belt certification in quality
  • Experience with GE or Alstom equipment
  • Strong leadership in dynamic environments
  • Proactive communication skills
  • Ability to manage challenging customers

Key Requirements

  • Bachelor's degree or High School Diploma with 4 years experience
  • Minimum 5 years experience in power generation industry
  • Willingness to travel 50% of the time
  • Authorized to work in the United States

Work Rights

Must be legally authorized to work in the United States

Tailored Resume

Cover Letter