The role is responsible for cultivating long-term customer partnerships and managing the full lifecycle of dealer and direct contract business activities
Job Summary
The role is responsible for cultivating long-term customer partnerships and managing the full lifecycle of dealer and direct contract business activities.
Candidates must possess exceptional communication skills including negotiation, conflict resolution, and the ability to link customer satisfaction with financial performance.
MillerKnoll seeks individuals who can lead change, participate in continuous improvement teams, and deliver customer experience training initiatives.
Matching Summary
The role is responsible for cultivating long-term customer partnerships and managing the full lifecycle of dealer and direct contract business activities.
Skills & Requirements
Must-have
6-7 years customer service experience
Contract furniture industry knowledge
Project management skills
Sales operations experience
Multi-media communication skills
Nice-to-have
Continuous improvement team participation
Cross-functional collaboration ability
Mentoring new team members
Travel availability for training
ISO work instructions compliance
Key Requirements
Bachelor's degree or equivalent experience
6-7 years in customer service or sales
Experience with manufacturing or service industry
Strong understanding of market and distribution channels