The role involves leading a team responsible for building strong, trust-based relationships with Workday's key customers through proactive technical guidance
Job Summary
The role involves leading a team responsible for building strong, trust-based relationships with Workday's key customers through proactive technical guidance.
Candidates must have 8+ years of experience in product support or account management for complex B2B enterprise software solutions.
Workday offers a flexible work approach requiring at least 50% time in-office or in the field each quarter.
Matching Summary
The role involves leading a team responsible for building strong, trust-based relationships with Workday's key customers through proactive technical guidance.
Skills & Requirements
Must-have
8+ years in B2B enterprise software support
2+ years supervisory experience for M3/M4 level
Experience leading complex SaaS solution teams
Proven track record with large enterprise accounts
Deep understanding of Workday Architecture
Nice-to-have
C-Level interaction experience
Strong customer satisfaction management skills
Ability to drive continuous improvement initiatives
Cross-functional alignment capabilities
Flexible work environment adaptability
Key Requirements
BS or MS in Technical Degree or equivalent experience
Minimum 2 years supervisory role for M3 Manager level
Minimum 5 years supervisory role for M4 Sr. Manager level
Experience managing SLA, TTR, CSAT, and NPS metrics