Customer Support Intern

Xometry

North Bethesda, MD, United States
Base: $20.00 ph; bonus/equity: not specified; bene...
On-site (3 days a week)
Assist customers via email, chat, and phone
Document customer interactions
Collaborate with cross-functional teams
Xometry is seeking a Customer Support Intern for their North Bethesda, MD office, offering college students a chance to gain hands-on experience in the manufacturing sector. The internship emphasizes operational support and cross-functional collaboration, ideal for those pursuing degrees in business-related fields

Job Summary

  • Assist customers via email, chat, and phone by answering product, order, and account-related questions, ensuring timely and accurate resolution.
  • Support daily operations by documenting customer interactions, updating internal systems, and escalating complex issues to the appropriate teams.
  • Collaborate with cross-functional teams (Sales, Operations, Engineering) to improve customer experience and identify recurring issues or process improvements.

Matching Summary

Match Score: 85

Xometry is seeking a Customer Support Intern for their North Bethesda, MD office, offering college students a chance to gain hands-on experience in the manufacturing sector. The internship emphasizes operational support and cross-functional collaboration, ideal for those pursuing degrees in business-related fields.

Salary

Base: $20.00 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Assist customers via email, chat, and phone
  • Document customer interactions
  • Collaborate with cross-functional teams

Nice-to-have

  • Entrepreneurial spirit
  • Hands-on experience
  • Fast-paced, collaborative environment

Key Requirements

  • Graduating December 2026 or May 2027
  • Minimum 3.5 GPA
  • Ability to work full-time
  • Provide Unofficial Transcript
  • Ability to commute onsite 3 days/week

Work Rights

Not specified

Tailored Resume

Cover Letter