Own the end-to-end design, development, and continuous improvement of Training & Certification badge programs for Amazon Connect, combining contact center architecture expertise with AI-powered innovation
Job Summary
Own the end-to-end design, development, and continuous improvement of Training & Certification badge programs for Amazon Connect, combining contact center architecture expertise with AI-powered innovation.
Develop and refine AI-powered frameworks for scalable badge content creation, engineering prompt templates for course modules, hands-on lab scenarios, knowledge checks, and assessment items.
Serve as the technical authority bridging Amazon Connect engineering teams and the T&C team, translating new feature releases and AI capabilities into training content.
Matching Summary
Own the end-to-end design, development, and continuous improvement of Training & Certification badge programs for Amazon Connect, combining contact center architecture expertise with AI-powered innovation.
Skills & Requirements
Must-have
Amazon Connect architecture expertise
AI-powered innovation
Contact center architecture
Scalable badge content creation
Prompt engineering for AI
Technical authority on Amazon Connect
Nice-to-have
Global practitioner community scaling
Digital credentialing
Inclusive team culture
Mentorship and career growth
Work-life harmony
Key Requirements
Minimum 3 years of experience in Solutions Architecture
Experience with Amazon Connect
Experience with AI/ML technologies
Experience in developing technical training content