Teamleiter Service Desk (m/w/d)

Liebherr Machines Bulle SA

Nenzing, Austria
On-site
Team leadership experience
1st/2nd level it support
Service desk process optimization
The role involves leading a motivated IT support team while actively participating in daily ticket resolution as a model of leadership

Job Summary

  • The role involves leading a motivated IT support team while actively participating in daily ticket resolution as a model of leadership.
  • Responsibilities include ensuring high-quality end-user support across workstations, printers, and meeting rooms while optimizing support processes.
  • The position requires close coordination with other IT teams and business units to maintain transparent communication on services and priorities.

Matching Summary

The role involves leading a motivated IT support team while actively participating in daily ticket resolution as a model of leadership.

Skills & Requirements

Must-have

  • Team leadership experience
  • 1st/2nd level IT support
  • Service desk process optimization
  • Active ticket resolution
  • IT infrastructure management

Nice-to-have

  • Coaching and development skills
  • Open solution-oriented culture
  • Continuous improvement mindset
  • Cross-location collaboration
  • Security and compliance knowledge

Key Requirements

  • Experience in IT operations management
  • Proven track record in service desk leadership
  • Technical proficiency in IT infrastructure

Work Rights

Not specified

Tailored Resume

Cover Letter