This position serves as the primary point of contact for incoming calls from client facilities, facilitating all facilities and engineering department work orders
Job Summary
This position serves as the primary point of contact for incoming calls from client facilities, facilitating all facilities and engineering department work orders.
You'll provide excellent customer service while ensuring customers receive timely feedback on work order resolutions.
JLL offers a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
Matching Summary
This position serves as the primary point of contact for incoming calls from client facilities, facilitating all facilities and engineering department work orders.
Salary
32,000.00 – 40,000.00 USD per year
Skills & Requirements
Must-have
Answering incoming calls
Processing facilities and engineering work orders
Monitoring telephone queue time data
Maintaining confidentiality and privacy
Operating Windows OS desktop computer
Nice-to-have
Suggesting process improvements
Familiarity with hospital systems
Experience in service dispatch
Key Requirements
High School Diploma or GED
1+ years of applicable working experience in a call center environment
Proficiency with Corrigo work order management system
Experience with Genesys Cloud or similar call center software
Authorized to work in the United States without sponsorship
Work Rights
Authorized to work in the United States without sponsorship