Guest Service Agent

Sofitel Brisbane Central

Broadbeach, Australia
On-site
Genuine warmth and 5-star luxury mindset
Process check-outs and financial transactions
Resolve guest concerns with professionalism
Welcome and check in guests with genuine warmth and a 5-star luxury mindset

Job Summary

  • Welcome and check in guests with genuine warmth and a 5-star luxury mindset.
  • Respond to guest feedback and resolve concerns with professionalism and empathy.
  • Complimentary night's stay with breakfast, in Sofitel Luxury, each year for your work anniversary.

Matching Summary

Welcome and check in guests with genuine warmth and a 5-star luxury mindset.

Skills & Requirements

Must-have

  • Genuine warmth and 5-star luxury mindset
  • Process check-outs and financial transactions
  • Resolve guest concerns with professionalism
  • Handle all incoming calls courteously
  • Promote loyalty membership and upsell services
  • Uphold strict security protocols

Nice-to-have

  • Polished, distinguished presentation
  • Luxury service mindset
  • Organised and composed in fast-paced environment
  • Passion for continuous learning

Key Requirements

  • Previous hospitality experience preferred
  • Familiarity with Opera Cloud advantageous
  • Full AU working rights required

Work Rights

Full AU working rights required

Tailored Resume

Cover Letter