Vice President, Customer Success

Plume

United States
Base: $225,000 - $240,000; bonus/equity: commissio...
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Customer retention and expansion
Post-sale customer lifecycle
Executive relationship building
** Plume is seeking a Vice President of Customer Success to drive customer value and retention across North and South America. The ideal candidate will possess extensive leadership experience in SaaS or telecom environments and will play a key role in shaping customer success strategy and enhancing customer experiences. **

Job Summary

  • The Vice President of Customer Success – Americas is responsible for driving customer value, retention, and expansion across Plume’s service provider and enterprise customers throughout North and South America.
  • This leader will own the post-sale customer lifecycle, ensuring successful deployment, adoption, and growth of Plume’s cloud-delivered services.
  • Total Compensation package would include: anticipated base compensation range of $225,000 - $240,000 + commission + bonus + equity + benefits.

Matching Summary

Match Score: 75

** Plume is seeking a Vice President of Customer Success to drive customer value and retention across North and South America. The ideal candidate will possess extensive leadership experience in SaaS or telecom environments and will play a key role in shaping customer success strategy and enhancing customer experiences. **

Salary

Base: $225,000 - $240,000; Bonus/Equity: commission + bonus + equity; Benefits: 401k plan and company match, life insurance, health, dental, vision, and other benefits and perks

Skills & Requirements

Must-have

  • customer retention and expansion
  • post-sale customer lifecycle
  • executive relationship building
  • SaaS, cloud, or telecom
  • drive customer value realization

Nice-to-have

  • relentless curiosity and imaginative innovation
  • bias for action and trailblazers
  • world-class builders, thinkers, and doers

Key Requirements

  • 12–15+ years in Customer Success or related leadership
  • Proven experience leading regional or global teams
  • Strong background with service providers preferred
  • Demonstrated success driving retention and expansion
  • Exceptional executive presence and communication
  • Data-driven mindset
  • Familiarity with networking, WiFi, or cloud services

Work Rights

Not specified

Tailored Resume

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