Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years in product support or customer success
5+ years managing complex saas solutions
Fluent in french (canadian preferred)
This role serves as the primary point of contact for strategic customers, acting as their advocate within Workday internal teams to ensure business alignment

Job Summary

  • This role serves as the primary point of contact for strategic customers, acting as their advocate within Workday internal teams to ensure business alignment.
  • The ideal candidate will leverage deep technical expertise in Workday architecture to proactively identify reliability issues and manage critical escalations for large enterprise accounts.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation including base salary, bonus, and stock grants.

Matching Summary

This role serves as the primary point of contact for strategic customers, acting as their advocate within Workday internal teams to ensure business alignment.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on company website

Skills & Requirements

Must-have

  • 7+ years in product support or customer success
  • 5+ years managing complex SaaS solutions
  • Fluent in French (Canadian preferred)
  • Bachelor's or Master's in Technical Degree
  • Experience with Workday HCM, Payroll, Financials

Nice-to-have

  • Strong C-level stakeholder engagement skills
  • Proactive problem-solving in fast-paced environments
  • Cross-functional collaboration and leadership
  • Passion for customer relations and innovation
  • Ability to drive customer self-sufficiency

Key Requirements

  • 7+ years experience in B2B enterprise software support
  • 5+ years implementing or managing complex SaaS solutions
  • French language fluency required
  • BS or MS in Computer Science or equivalent experience

Work Rights

Not specified

Tailored Resume

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