Genesys is seeking a Senior Director, Experience Acceleration to lead the strategy and capabilities that enhance technical and demo experiences globally. The ideal candidate will have extensive experience in Solutions Consulting and technical leadership, with a focus on AI and customer experience
Job Summary
As the Senior Director, Experience Acceleration, you will define and lead the strategy, platforms, and scalable capabilities that accelerate technical and demo experiences across the Global Solutions Consulting organization.
This role owns the ecosystem of demo platforms, reusable storytelling assets, digital engagement tools, and pre-sales acceleration systems empowering Solutions Consultants and Partners worldwide.
Build, lead, and inspire a high-performing team focused on demo platforms, technical enablement, and experience acceleration capabilities.
Matching Summary
Match Score: 85
Genesys is seeking a Senior Director, Experience Acceleration to lead the strategy and capabilities that enhance technical and demo experiences globally. The ideal candidate will have extensive experience in Solutions Consulting and technical leadership, with a focus on AI and customer experience.
Salary
Base: $193,400.00 - $340,000.00; Bonus/Equity: Performance-based bonus opportunities; Benefits: Medical, Dental, Vision, Telehealth, Flexible work schedules, Open Time Off, 401(k) matching, Adoption Assistance, Fertility treatments
Skills & Requirements
Must-have
Define and lead strategy
Own demo platforms and pre-sales tools
Architect intelligent experience framework
Integrate automation and cloud-native infrastructure
Develop measurable KPIs
Build and lead high-performing team
Nice-to-have
Embrace empathy and cultivate collaboration
Visionary thinking and operational rigor
Foster culture of innovation and experimentation
Strategic bridge between field and product
Key Requirements
10+ years in Solutions Consulting or related technical leadership
5+ years leading technical or platform teams
Proven experience scaling demo environments or pre-sales ecosystems
Strong understanding of AI, CCaaS, Customer Experience