Him Ops Patient Portal Representative

Advocate Health

Base: $21.85 - $32.80 ph; premium: $1.50 ph for 2n...
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Hipaa regulations compliance
High-volume call center environment
Electronic medical record systems navigation
** Advocate Health is seeking a Him Ops Patient Portal Representative to provide exceptional customer service in a high-volume call center environment. The role involves addressing customer inquiries, ensuring compliance with patient portal policies, and assisting with complex issues related to healthcare documentation. **

Job Summary

  • This role involves answering inbound messages and calls to resolve patient portal issues while ensuring strict adherence to HIPAA regulations.
  • The position requires verifying proxy signatures and managing patient portal access requests within a high-volume call center setting.
  • Advocate Health offers comprehensive benefits including health insurance, retirement plans, and paid time off for eligible full-time teammates.

Matching Summary

Match Score: 75

** Advocate Health is seeking a Him Ops Patient Portal Representative to provide exceptional customer service in a high-volume call center environment. The role involves addressing customer inquiries, ensuring compliance with patient portal policies, and assisting with complex issues related to healthcare documentation. **

Salary

Base: $21.85 - $32.80 per hour; Premium: $1.50 per hour for 2nd shift; Benefits: Comprehensive suite including PTO, health/welfare, and retirement

Skills & Requirements

Must-have

  • HIPAA regulations compliance
  • High-volume call center environment
  • Electronic medical record systems navigation
  • Proxy signature verification and authorization
  • Customer service issue resolution

Nice-to-have

  • Empathy in building rapport with patients
  • Trend recognition and reporting skills
  • Ability to assist in employee training
  • Medical terminology comprehension
  • Multi-tasking in fast-paced environment

Key Requirements

  • High School Graduate or Equivalent
  • 1-2 years of customer service experience
  • Experience in healthcare or health information management preferred

Work Rights

Not specified

Tailored Resume

Cover Letter