Supervisor Desktop Support

Dexcom Inc

Malaysia
**
Desktop support supervisor experience
Windows 10/11 and microsoft 365 support
Active directory and hardware troubleshooting
** Dexcom Inc is seeking a Supervisor Desktop Support in Malaysia to lead a team responsible for desktop support operations, ensuring service excellence and adherence to IT standards. The ideal candidate should have extensive experience in desktop support, team management, and a solid technical background, particularly in Windows and enterprise applications. The position offers growth opportunities, a comprehensive benefits program, and a chance to be part of a pioneering health technology company. **

Job Summary

  • The Desktop Support Supervisor leads the IT Desktop Support team at Dexcom Malaysia to ensure seamless technology experiences across office and manufacturing environments.
  • This role serves as the second-level escalation point for complex issues while overseeing daily operational activities including incident handling, asset management, and endpoint lifecycle coordination.
  • Candidates will benefit from a comprehensive benefits program, global growth opportunities, and access to career development through in-house learning programs.

Matching Summary

Match Score: 75

** Dexcom Inc is seeking a Supervisor Desktop Support in Malaysia to lead a team responsible for desktop support operations, ensuring service excellence and adherence to IT standards. The ideal candidate should have extensive experience in desktop support, team management, and a solid technical background, particularly in Windows and enterprise applications. The position offers growth opportunities, a comprehensive benefits program, and a chance to be part of a pioneering health technology company. **

Skills & Requirements

Must-have

  • Desktop Support Supervisor experience
  • Windows 10/11 and Microsoft 365 support
  • Active Directory and hardware troubleshooting
  • ServiceNow or similar ITSM tools usage
  • Manufacturing or regulated environment support

Nice-to-have

  • Power BI reporting and KPI tracking
  • ITIL and service management process familiarity
  • Coaching and mentoring technical teams
  • Data-driven decision making capabilities
  • Experience with large-scale IT transformations

Key Requirements

  • Bachelor's degree in IT, Computer Science, or equivalent practical experience
  • Prior lead or senior support role experience
  • Hands-on experience with Windows 10/11 and enterprise applications

Work Rights

Not specified

Tailored Resume

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