Support Engineer, Amazon Leo

Amazon

United States
95,600.00 - 160,000.00 usd annually py
On-site
Atlassian suite administration
Jama requirements management
Testrail test management
Amazon is seeking a Support Engineer for its Leo Productivity Services team, focused on maintaining and improving enterprise productivity platforms to support their low Earth orbit satellite broadband network. The role requires operational support across various environments and a commitment to enhancing platform reliability and user satisfaction

Job Summary

  • Provide operational support, administration, and continuous improvement of enterprise productivity platforms including Atlassian, Jama, TestRail, and SmartsheetGov.
  • Contribute to platform reliability and user satisfaction while partnering with development and business teams to deliver high-quality solutions.
  • This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.

Matching Summary

Match Score: 85

Amazon is seeking a Support Engineer for its Leo Productivity Services team, focused on maintaining and improving enterprise productivity platforms to support their low Earth orbit satellite broadband network. The role requires operational support across various environments and a commitment to enhancing platform reliability and user satisfaction.

Salary

95,600.00 - 160,000.00 USD annually

Skills & Requirements

Must-have

  • Atlassian Suite administration
  • Jama Requirements Management
  • TestRail Test Management
  • SmartsheetGov administration
  • Platform reliability and user satisfaction
  • Automation and integration development
  • SLA/SLO monitoring

Nice-to-have

  • Onboarding and mentoring junior engineers
  • Knowledge sharing and best practices adoption
  • Post-incident review participation

Key Requirements

  • U.S. Citizen required
  • Experience with enterprise productivity platforms
  • Troubleshooting technical issues
  • Vendor coordination
  • Platform configuration management
  • On-call rotation participation

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter