Senior Technical Service Desk

Unisys

Canberra, Australia
1st level it support
Respond to and resolve customer requests
Accurately document calls and incidents
Provide 1st Level IT Support, responding to and resolving customer requests related to software, hardware, and network operations difficulties

Job Summary

  • Provide 1st Level IT Support, responding to and resolving customer requests related to software, hardware, and network operations difficulties.
  • Manage time and workload to meet predetermined service levels, accurately documenting calls and incidents, and assigning them to the correct support group.
  • Unisys offers industry best practice training, a collaborative work environment, and opportunities for career progression that can kick-start your career in Information Technology.

Matching Summary

Provide 1st Level IT Support, responding to and resolving customer requests related to software, hardware, and network operations difficulties.

Skills & Requirements

Must-have

  • 1st Level IT Support
  • Respond to and resolve customer requests
  • Accurately document calls and incidents
  • Manage time and workload
  • Assign incidents and requests
  • Act as a single point of contact

Nice-to-have

  • Proactive, enthusiastic, and technically savvy
  • Industry best practice training
  • Collaborative work environment
  • Opportunities for career progression

Key Requirements

  • Active NV1 Security Clearance required
  • Ability to obtain NV2 Security Clearance required
  • Must be an Australian Citizen
  • 1 year of IT Service desk experience

Work Rights

Australian Citizen

Tailored Resume

Cover Letter