Customer Onboarding & Success Specialist (south America)
SuiteOp LLC
Chile, Chile
Remote
Structured onboarding calls
Customer success ticket resolution
Technical concept communication
You'll own the onboarding journey for new customers, guiding operators from signed contracts to confident, active SuiteOp users through structured video calls
Job Summary
You'll own the onboarding journey for new customers, guiding operators from signed contracts to confident, active SuiteOp users through structured video calls.
This role offers real variety by combining onboarding projects with general customer success ticket resolution across the full customer base.
SuiteOp is a lean, seed-stage company building a next-generation property operations platform with AI at its core, offering a highly visible role tied directly to company growth.
Matching Summary
You'll own the onboarding journey for new customers, guiding operators from signed contracts to confident, active SuiteOp users through structured video calls.
Skills & Requirements
Must-have
Structured onboarding calls
Customer success ticket resolution
Technical concept communication
Managing multiple onboarding tracks
Remote work with North American hours overlap
Customer feedback collection
SaaS or tech-adjacent client-facing experience
Nice-to-have
Experience in hospitality or property management
Familiarity with SaaS onboarding frameworks
Exposure to IoT or smart home technology
Customer-first mindset
Ability to handle ambiguity
Process-driven organization
Key Requirements
Proven client-facing experience in SaaS or tech
Exceptional verbal and written English communication
Ability to explain technical concepts to non-technical users
Manage five concurrent onboarding tracks
Availability overlapping North American business hours