Customer Support Centre Team Leader

Komatsu Marketing Support Australia Pty Ltd

Australia
Not specified; potential to receive a yearly bonus...
On-site
Supervising customer support teams
Managing parts enquiries and orders
Driving team kpi performance
This role involves leading the KCSC Parts team to deliver solutions and build relationships while keeping operations running smoothly

Job Summary

  • This role involves leading the KCSC Parts team to deliver solutions and build relationships while keeping operations running smoothly.
  • The successful candidate will act as the first escalation point for enquiries while remaining hands-on with order processing and calls.
  • Komatsu offers a comprehensive benefits package including 16 weeks of paid parental leave, income protection insurance, and a potential yearly bonus.

Matching Summary

This role involves leading the KCSC Parts team to deliver solutions and build relationships while keeping operations running smoothly.

Salary

Not specified; Potential to receive a yearly bonus; Competitive remuneration package

Skills & Requirements

Must-have

  • Supervising customer support teams
  • Managing parts enquiries and orders
  • Driving team KPI performance
  • Coordinating rosters for 24/7 operation
  • Reviewing call quality and coaching

Nice-to-have

  • Parts background with interpreting experience
  • Trade qualifications in heavy equipment
  • Mechanical aptitude exposure
  • Proactive leadership approach
  • Process improvement identification skills

Key Requirements

  • Experience supervising customer support or parts teams
  • Strong communication and problem-solving skills
  • Ability to prioritize in high-volume environments

Work Rights

Not specified

Tailored Resume

Cover Letter