Product Manager, Support Experience

Stripe

Seattle, United States
On-site
5+ years product management experience
Conversational ai agent development
Cross-team initiative leadership
The role focuses on improving the outcomes of Stripe's user-facing AI agent which handles over 100,000 conversations weekly

Job Summary

  • The role focuses on improving the outcomes of Stripe's user-facing AI agent which handles over 100,000 conversations weekly.
  • You will be responsible for building agent capabilities by working directly with prompts, evals, skills, and tools to solve real-world user problems.
  • The ideal candidate is relentlessly user-focused, comfortable in ambiguity, and possesses strong technical skills to lead cross-team initiatives.

Matching Summary

The role focuses on improving the outcomes of Stripe's user-facing AI agent which handles over 100,000 conversations weekly.

Skills & Requirements

Must-have

  • 5+ years Product Management experience
  • Conversational AI agent development
  • Cross-team initiative leadership
  • Technical product background
  • User empathy and UX focus

Nice-to-have

  • Comfortable in ambiguity
  • Desire to create something new
  • Strong written communication skills
  • Experience with prompt engineering
  • Background in computer science

Key Requirements

  • 5+ years as a Product Manager
  • Technical expertise or CS background
  • Experience leading cross-team initiatives

Work Rights

Not specified

Tailored Resume

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