Manager, Customer Success Supply Chain

Galderma

Ft. Worth, TX, US
Competitive wage with shift differential; annual b...
Hybrid
5+ years customer success or supply chain experience
3+ years people management experience
Cpg and ecommerce operational knowledge
The role leads the design and delivery of strategic customer engagement across CPG, eCommerce, and prescription channels while ensuring operational excellence

Job Summary

  • The role leads the design and delivery of strategic customer engagement across CPG, eCommerce, and prescription channels while ensuring operational excellence.
  • Candidates must possess deep knowledge of both traditional CPG retail models and the evolving digital ecosystem within regulated environments.
  • The company offers a competitive wage with shift differential, annual bonus opportunities, and access to career advancement and cross-training benefits.

Matching Summary

The role leads the design and delivery of strategic customer engagement across CPG, eCommerce, and prescription channels while ensuring operational excellence.

Salary

Competitive wage with shift differential; Annual bonus opportunities; Not specified

Skills & Requirements

Must-have

  • 5+ years Customer Success or Supply Chain experience
  • 3+ years people management experience
  • CPG and eCommerce operational knowledge
  • Regulated environment (PDMA) compliance
  • Lean Six Sigma process improvement skills

Nice-to-have

  • MBA degree preferred
  • Passion for dermatology and consumer outcomes
  • Strong cross-functional collaboration abilities
  • Experience with digital tools and automation
  • Positive energy and initiative mindset

Key Requirements

  • Bachelor's degree required; MBA preferred
  • 5+ years progressive experience in relevant fields
  • 3+ years of direct people management experience
  • Proficiency with ERP platforms and Power BI
  • Knowledge of PDMA compliance and regulatory governance

Work Rights

Not specified

Tailored Resume

Cover Letter