Member Support Specialist — Bilingual Spanish/english (remote, Mexico Or Latin America)

Vitable Health

Mexico, Mexico
On-site
Bilingual spanish and english fluency
5+ years customer support experience
Experience with ticketing tools like zendesk
Vitable is a YC-backed healthtech platform dedicated to making accessible, high-quality healthcare affordable for millions of uninsured Americans

Job Summary

  • Vitable is a YC-backed healthtech platform dedicated to making accessible, high-quality healthcare affordable for millions of uninsured Americans.
  • The Member Support Specialist serves as the primary point of contact for members, resolving issues across phone, email, chat, and SMS regarding appointments and benefits.
  • This role requires triaging high-impact member needs in real time while identifying workflow gaps to improve processes and tooling.

Matching Summary

Vitable is a YC-backed healthtech platform dedicated to making accessible, high-quality healthcare affordable for millions of uninsured Americans.

Skills & Requirements

Must-have

  • Bilingual Spanish and English fluency
  • 5+ years customer support experience
  • Experience with ticketing tools like Zendesk

Nice-to-have

  • Knowledge of ICHRA and HRA benefits
  • Empathetic service delivery approach
  • Proactive member outreach skills

Key Requirements

  • 5+ years in customer support or healthcare operations
  • Must be based in Mexico or Latin America
  • Fluent written and spoken Spanish and English

Work Rights

Must be based in Mexico or Latin America

Tailored Resume

Cover Letter