Cif Specialist 2 (hybrid | Night Shift)

Sky (Comcast)

Pasig City, Philippines
Hybrid
Clerical research and deep-dive investigations
Customer order entry and verification
Managing customer escalations
Responsible for conducting clerical research, performing deep-dive investigations to resolve delays or fallout, and managing customer escalations

Job Summary

  • Responsible for conducting clerical research, performing deep-dive investigations to resolve delays or fallout, and managing customer escalations.
  • Ensures accurate and timely order entry by verifying service details, collecting customer information during Kick-Off calls, and coordinating with cross-functional teams to resolve data gaps.
  • Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences.

Matching Summary

Responsible for conducting clerical research, performing deep-dive investigations to resolve delays or fallout, and managing customer escalations.

Skills & Requirements

Must-have

  • Clerical research and deep-dive investigations
  • Customer order entry and verification
  • Managing customer escalations
  • Night Shift work schedule
  • Hybrid work setup

Nice-to-have

  • Teamwork and collaboration
  • Customer-centric approach
  • Detail-oriented and organized
  • Passion for innovation

Key Requirements

  • Bachelor's Degree preferred
  • 2-5 Years relevant work experience

Work Rights

Not specified

Tailored Resume

Cover Letter