Manage a team and provide direct support to delivery teams and their clients, covering the end-to-end client lifecycle from onboarding to offboarding
Job Summary
Manage a team and provide direct support to delivery teams and their clients, covering the end-to-end client lifecycle from onboarding to offboarding.
Establish and run DGS Philippines operational governance, ensuring consistent application of global DGS operating standards, policies, and controls.
Drive integrated operational planning across CXM, Media, and Creative to reduce silos, prevent utilization leakage, and enable proactive resolution of delivery bottlenecks.
Matching Summary
Manage a team and provide direct support to delivery teams and their clients, covering the end-to-end client lifecycle from onboarding to offboarding.
Skills & Requirements
Must-have
Delivery operations management
Operational governance experience
Multi-geography coordination
Hands-on Power BI dashboard creation
Advanced Excel data modelling
MS 365 ecosystem proficiency
AI and automation mindset
Nice-to-have
BPO or GCC operations experience
Professional services consultancy background
Built operational frameworks from scratch
Exposure to audit and compliance coordination
Key Requirements
5+ years in delivery operations, PMO, service delivery management, or operational governance
Experience in professional services, GCC, shared services, or BPO
Strong written communication for executive updates
Drives outcomes through influence without direct authority