EML is a leading Workers Compensation and Personal Injury Claims Management business committed to supporting employees with a learning culture and career development
Job Summary
EML is a leading Workers Compensation and Personal Injury Claims Management business committed to supporting employees with a learning culture and career development.
The role involves providing second-level technical support in a fast-paced, customer-centric environment, balancing multiple priorities while maintaining service quality.
Employees enjoy a diverse and collaborative culture, flexible work-from-home options, comprehensive wellbeing programs, and generous employee benefits including parental leave and incentive schemes.
Matching Summary
EML is a leading Workers Compensation and Personal Injury Claims Management business committed to supporting employees with a learning culture and career development.
Skills & Requirements
Must-have
Second-level technical support
Windows 11 and Linux endpoints
Microsoft 365 administration
VPN and MFA troubleshooting
Active Directory and SCCM
Mobile device management
IT security standards adherence
Nice-to-have
Strong communication skills
Customer service orientation
Multitasking and time management
Structured and organised approach
Vendor and stakeholder liaison
Team mentoring and training
Key Requirements
Minimum 3 years IT support experience
Full Australian working rights without restriction
ITIL v4 certification essential
CompTIA A+ or Microsoft 365 Administration certification highly regarded
Work Rights
Full Australian working rights without restriction