Job Summary

• Provide trouble call resolution in a knowledgeable, friendly, and professional manner 24 hours a day, 7 days a week with the exception of federal holidays.
• Input trouble calls into the DoD OIG ticket tracking system and ensure all relevant information is gathered and documented.
• Health (Preferred Provider Organization (PPO) & High-Deductible Health Plan (HDHP)) Insurance, Dental, Vision, Short-Term Disability (STD) & Long-Term Disability (LTD), Basic Life Insurance, 401k Company Match, & Voluntary Products.

Matching Summary

Skills & Requirements

Key Requirements

• 1-3 years Tier I help desk experience
• Associate degree or equivalent
• DoD 8570.01-M IA certification
• Active Secret security clearance
• United States Citizenship

Work Rights