General Manager Customer

UnitingCare Qld

Caboolture, Queensland, Australia
Attractive industry salary pyckage; super included...
Not specified (potentially hybrid due to travel requirements).
Senior leadership experience in marketing and sales
Experience leading contact centre services
Strategic growth agenda leadership
UnitingCare Qld is seeking a General Manager Customer to lead customer growth and enhance the customer experience across its Community and Residential services. The role requires a strategic leader with substantial experience in marketing, sales, and customer service, as well as a strong focus on customer-led growth

Job Summary

  • This role offers enterprise-level accountability for the full customer lifecycle including brand, marketing, sales, and customer experience.
  • The position provides an attractive salary package with superannuation, not-for-profit salary packaging, and various employee benefits.
  • BlueCare is part of the UnitingCare Family, offering a diverse and inclusive environment with over 16,500 staff members.

Matching Summary

Match Score: 85

UnitingCare Qld is seeking a General Manager Customer to lead customer growth and enhance the customer experience across its Community and Residential services. The role requires a strategic leader with substantial experience in marketing, sales, and customer service, as well as a strong focus on customer-led growth.

Salary

Attractive industry salary package; Superannuation included; Not for Profit Salary Packaging up to $15,900 plus meal entertainment allowance

Skills & Requirements

Must-have

  • Senior leadership experience in marketing and sales
  • Experience leading contact centre services
  • Strategic growth agenda leadership
  • Commercial and customer acumen
  • Change management capability

Nice-to-have

  • Postgraduate qualifications in business or leadership
  • Aged care or human services industry experience
  • Values-led team culture building
  • Insights-driven market intelligence approach

Key Requirements

  • Relevant tertiary qualification in business, marketing, or strategy
  • Significant senior leadership experience
  • Probity checks and key personnel compliance measures
  • ACQSC and NDIS suitability criteria adherence

Work Rights

Not specified

Tailored Resume

Cover Letter