Support Operations Team Lead

tier.engineering

Fort Worth, TX, United States
Base: $55,000 - $65,000 / year; bonus/equity: equi...
On-site
3+ years team management experience
Safety-sensitive live operations role
Evening working hours availability
The Support Operations Team Lead plays a critical role in ensuring safety and effective risk management across Via's operations

Job Summary

  • The Support Operations Team Lead plays a critical role in ensuring safety and effective risk management across Via's operations.
  • This individual will be responsible for leading and developing a team of Incident Management Operations specialists while driving operational excellence.
  • Successful completion of a drug test is necessary for employment.

Matching Summary

The Support Operations Team Lead plays a critical role in ensuring safety and effective risk management across Via's operations.

Salary

Base: $55,000 - $65,000 / year; Bonus/Equity: Equity or variable pay applicable but not detailed; Benefits: Medical plans and 401K matching included

Skills & Requirements

Must-have

  • 3+ years team management experience
  • Safety-sensitive live operations role
  • Evening working hours availability
  • Incident investigation and complaint management
  • Cross-functional process improvement

Nice-to-have

  • Strong judgment under pressure
  • Creative problem-solving skills
  • Excellent communication tone
  • Meticulous attention to detail
  • Self-starter with escalation awareness

Key Requirements

  • 3 years+ of team management experience
  • In-person work in Fort Worth, Texas
  • Availability for evening shifts (3pm-11:30pm CT)
  • Pass drug test

Work Rights

Not specified

Tailored Resume

Cover Letter