Customer Service Advisor

Eakin Healthcare

Coleraine, United Kingdom
Not specified; blended working bonus available; be...
Hybrid
Previous customer advisor experience
Strong data entry and analysis skills
Process compliance and best practices
Eakin Healthcare is seeking a Customer Service Advisor to provide exceptional customer experiences while managing order processing and supporting sales teams. The ideal candidate will have a background in customer service, particularly within the healthcare or manufacturing sectors, and possess strong communication and analytical skills

Job Summary

  • The role is responsible for delivering an exceptional customer experience by consistently meeting and exceeding customer expectations in a safe, efficient, and timely manner.
  • Employees benefit from a blended working bonus, 25 days holiday plus bank holidays (rising to 28), and a comprehensive wellbeing programme including a health cash plan.
  • The position involves processing sales orders accurately through Navision, managing customer queries, and coordinating delivery schedules while maintaining strict regulatory compliance.

Matching Summary

Match Score: 85

Eakin Healthcare is seeking a Customer Service Advisor to provide exceptional customer experiences while managing order processing and supporting sales teams. The ideal candidate will have a background in customer service, particularly within the healthcare or manufacturing sectors, and possess strong communication and analytical skills.

Salary

Not specified; Blended Working Bonus available; Benefits include 25-28 days holiday, pension, life assurance, and cycle to work scheme

Skills & Requirements

Must-have

  • Previous customer advisor experience
  • Strong data entry and analysis skills
  • Process compliance and best practices
  • Excellent communication and analytical skills
  • Proficiency with Microsoft and CRM systems

Nice-to-have

  • Experience in manufacturing sector
  • Prior healthcare industry background
  • Product promotion and sales experience
  • Proactive lead management approach
  • Ability to build strong stakeholder relationships

Key Requirements

  • Minimum GCSE Level education or equivalent
  • Previous experience in a customer advisor role

Work Rights

Not specified

Tailored Resume

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