Connect And Assure Specialist

118

Shift-based (7:00 am to 7:00 pm)
Tier 2 troubleshooting capability
Fttn/b fttc fttp hfc technical knowledge
Business customer operational experience
The Connect and Assure Specialist position at nbn offers a unique opportunity for individuals to contribute to Australia's telecommunications future through technical case management and customer service. Ideal candidates should possess experience in supporting business customers with strong knowledge of telecommunications technologies and excellent communication skills

Job Summary

  • The role is accountable for end-to-end ownership and Technical Case Management of business customer orders and incidents to drive timely outcomes.
  • nbn is committed to an inclusive, flexible, and supportive workplace where diverse perspectives are valued to unlock greater outcomes.
  • This permanent position operates within a shift rotation between 7:00 AM and 7:00 PM with rostered shifts.

Matching Summary

Match Score: 85

The Connect and Assure Specialist position at nbn offers a unique opportunity for individuals to contribute to Australia's telecommunications future through technical case management and customer service. Ideal candidates should possess experience in supporting business customers with strong knowledge of telecommunications technologies and excellent communication skills.

Skills & Requirements

Must-have

  • Tier 2 troubleshooting capability
  • FTTN/B FTTC FTTP HFC technical knowledge
  • Business customer operational experience
  • Case or account management experience
  • Shift rotation availability

Nice-to-have

  • Excellent stakeholder engagement skills
  • Strong customer empathy
  • Organisational skills
  • Sound decision-making abilities
  • Continuous improvement mindset

Key Requirements

  • Full working rights in Australia required
  • Permanent position with rostered shifts
  • Experience supporting business customers

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter