AIG Malaysia is seeking a Contact Centre Manager to lead customer service operations, enhance customer experience, and drive strategic initiatives for operational excellence. The ideal candidate should possess strong leadership skills, experience in customer service management, and the ability to leverage data for performance improvement
Job Summary
Lead the overall customer service strategy across call centre and service centre channels ensuring consistent, high quality customer and intermediary experience.
Build a high performance, digitally enabled service workforce capable of supporting evolving customer needs.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.
Matching Summary
Match Score: 85
AIG Malaysia is seeking a Contact Centre Manager to lead customer service operations, enhance customer experience, and drive strategic initiatives for operational excellence. The ideal candidate should possess strong leadership skills, experience in customer service management, and the ability to leverage data for performance improvement.