Process Improvement Director- Retail Bank Operations

PNC Bank

Pittsburgh, PA, US
Base: $119,000.00 – $209,300.00; bonus/equity: inc...
Process improvement strategy design
Team leadership and development
Intelligent automation implementation
This role serves as a key leader in the Operational Process Excellence organization, driving strategies to improve client experiences and minimize risk exposure

Job Summary

  • This role serves as a key leader in the Operational Process Excellence organization, driving strategies to improve client experiences and minimize risk exposure.
  • The successful candidate will lead a diverse team tasked with delivering benefits through intelligent automation, robotic process automation, and workflow systems.
  • PNC offers comprehensive benefits including medical coverage, 401(k) matching, pension plans, and up to 25 vacation days depending on career level.

Matching Summary

This role serves as a key leader in the Operational Process Excellence organization, driving strategies to improve client experiences and minimize risk exposure.

Salary

Base: $119,000.00 – $209,300.00; Bonus/Equity: Incentive eligible based on performance; Benefits: Medical, dental, vision, 401(k), pension, stock purchase plans

Skills & Requirements

Must-have

  • Process improvement strategy design
  • Team leadership and development
  • Intelligent automation implementation
  • Cross-functional stakeholder management
  • Risk assessment and mitigation

Nice-to-have

  • Generative artificial intelligence experience
  • Machine learning application knowledge
  • Inclusive workplace culture champion
  • Change management expertise
  • Data analytics proficiency

Key Requirements

  • 8+ years industry experience
  • 5+ years prior management experience
  • Bachelor's degree required
  • US work authorization required (no sponsorship)

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter