Store Parts Professional

GENUINE PARTS COMPANY

Monroe, NC, United States
Customer service over phone and in-store
Look up parts in catalogs/pos
Process orders accurately and efficiently
A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop

Job Summary

  • A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop.
  • Maintains customer satisfaction by serving all customers, securing right part, and resolving customer issues.
  • Outstanding health benefits and 401K, stable company, and opportunity for accessing multiple career paths.

Matching Summary

A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop.

Skills & Requirements

Must-have

  • Customer service over phone and in-store
  • Look up parts in catalogs/POS
  • Process orders accurately and efficiently
  • Advise customers on technical issues
  • Product knowledge and performance standards
  • Maintain customer satisfaction
  • Professional attitude and appearance

Nice-to-have

  • Enjoy working with people
  • Competitive yet calm under pressure
  • Working knowledge of store's service area
  • Family feel company culture
  • Ongoing development and support

Key Requirements

  • High School Diploma or equivalent
  • ASE Parts Specialist (automotive) certified
  • Operate a vehicle with manual transmission
  • Work retail hours at any store location
  • Able to work on feet for entire shift
  • Lift and move parts up to 60 pounds

Work Rights

Not specified

Tailored Resume

Cover Letter