Customer Care Center, Senior Specialist

AIA (Thailand) Company Limited

Bangkok, Thailand
Not specified
Handle complex customer complaints
Resolve litigation issues
Loss and fraud prevention
AIA (Thailand) Company Limited is seeking a Senior Specialist for their Customer Care Center in Bangkok, responsible for resolving customer complaints and litigation issues while contributing to loss and fraud prevention initiatives. The ideal candidate will be someone who believes in continuous improvement and has experience in customer service and problem resolution

Job Summary

  • The role is responsible for handling and resolving complex customer complaints escalated by customer service staff.
  • The position involves managing litigation resolution for customers and AIA issues while presenting loss and fraud prevention programs to management.
  • Candidates must pass a criminal background check in accordance with the company's recruitment policy and PDPA guidelines.

Matching Summary

Match Score: 75

AIA (Thailand) Company Limited is seeking a Senior Specialist for their Customer Care Center in Bangkok, responsible for resolving customer complaints and litigation issues while contributing to loss and fraud prevention initiatives. The ideal candidate will be someone who believes in continuous improvement and has experience in customer service and problem resolution.

Skills & Requirements

Must-have

  • Handle complex customer complaints
  • Resolve litigation issues
  • Loss and fraud prevention

Nice-to-have

  • Improve workflow efficiency
  • Build healthy work environment
  • Align with business policy

Key Requirements

  • Criminal background check clearance required
  • Experience with complex complaint resolution
  • Knowledge of fraud prevention programs

Work Rights

Not specified

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