Associate / Sr Associate - Query Management

Firstsource

Hyderabad, IN
On-site
Respond to customer queries
Provide fast, friendly, effective service
Update and process information accurately
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services, specializing in transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes

Job Summary

  • Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services, specializing in transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
  • A Customer Support Associate in this role responds to customer queries and provides resolution, support, and assistance pertaining to existing/new queries on services provided by the client.
  • The Agent will play an integral role in improving customer experience by providing fast, friendly and effective service through chat/ call with accurate and personal solutions to customer enquiries.

Matching Summary

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services, specializing in transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

Skills & Requirements

Must-have

  • Respond to customer queries
  • Provide fast, friendly, effective service
  • Update and process information accurately
  • Resolve customer problems timely
  • Clear communication in simple English
  • Handle and resolve complex calls

Nice-to-have

  • Professional and courteous mannerisms
  • Empathy, respect, and consideration
  • Teamwork and constructive conversations
  • Risk-taking and challenging status quo
  • Agility and learning constantly

Key Requirements

  • Minimum SSC (10th) passed
  • Minimum 1 year of experience in BPO/related industry
  • Computer literate
  • Typing skills
  • Good written English communication

Work Rights

Not specified

Tailored Resume

Cover Letter