Onboarding Manager, Team Lead - Smb

ABC Fitness

Not specified; not specified; benefits include ope...
Fully remote
Managing high-volume onboarding pipelines
Forecasting and capacity planning
Leading teams of onboarding managers
The role involves leading a team focused on onboarding new customers to Glofox within the EMEA and APAC regions while ensuring operational health

Job Summary

  • The role involves leading a team focused on onboarding new customers to Glofox within the EMEA and APAC regions while ensuring operational health.
  • Candidates must possess strong operational skills including backlog management, capacity planning, and the ability to drive performance against key metrics like time to onboard.
  • The company offers a values-focused culture with benefits including open PTO, parental leave, and quarterly fitness reimbursements.

Matching Summary

The role involves leading a team focused on onboarding new customers to Glofox within the EMEA and APAC regions while ensuring operational health.

Salary

Not specified; Not specified; Benefits include open PTO, parental leave, fitness reimbursement, and Calm App subscription

Skills & Requirements

Must-have

  • Managing high-volume onboarding pipelines
  • Forecasting and capacity planning
  • Leading teams of Onboarding Managers
  • Driving performance against KPIs
  • Root cause analysis and trend identification

Nice-to-have

  • Customer-centric mindset
  • Strong analytical skills
  • Ability to lead through change
  • High EQ and interpersonal skills
  • Experience with diverse stakeholders

Key Requirements

  • Track record of strong consistent performance
  • Experience managing 35+ customer pipelines
  • Proven leadership capability in team environments

Work Rights

Not specified

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