Senior Customer Service Representative (french)

bp

Hungary
Hybrid (2 days remote, based on team agreement)
Fluent in english and french
First and second-line support
Handle customer expectations
bp is seeking a Senior Customer Service Representative fluent in French and English to provide exceptional support for customer inquiries. The role emphasizes problem-solving, customer satisfaction, and process improvement while being part of a diverse and inclusive workplace

Job Summary

  • The Senior Customer Service Representative (CSR) provides first and second-line support for telephone and written inquiries from external Key Customers, internal participants, and other consumers in line with agreed service levels.
  • This role ensures queries are resolved promptly, accurately, and with the highest level of customer satisfaction.
  • bp provides a caring, supportive environment where you can realize your full potential with opportunities to build new skills and grow a long-term career.

Matching Summary

Match Score: 85

bp is seeking a Senior Customer Service Representative fluent in French and English to provide exceptional support for customer inquiries. The role emphasizes problem-solving, customer satisfaction, and process improvement while being part of a diverse and inclusive workplace.

Skills & Requirements

Must-have

  • Fluent in English and French
  • First and second-line support
  • Handle customer expectations
  • Resolve Key Account issues
  • SAP and/or CRM systems experience

Nice-to-have

  • Build strong relationships
  • Propose solutions to improve productivity
  • Participate in user acceptance testing

Key Requirements

  • Fluent in English and French (reading, writing, and speaking)
  • Proficiency in MS Office
  • Experience with SAP and/or CRM systems (Siebel or Salesforce) preferred

Work Rights

Not specified

Tailored Resume

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