Customer Service Representative

Audatex Systems s.r.o

Schaumburg, Illinois, USA
Resolve customer issues via telephone or email
Handle customer contacts per defined standards
Answer questions from insurance carriers and vehicle owners
Resolve all issues received via telephone or email for all HyperQuest services in an expedited manner

Job Summary

  • Resolve all issues received via telephone or email for all HyperQuest services in an expedited manner.
  • Collaborate with all HyperQuest teams to ensure proper claims handling and answer specific questions regarding claim reviews.
  • Assist with the coordination of rental vehicles during the repair process to ensure a quality customer experience and troubleshoot technical issues.

Matching Summary

Resolve all issues received via telephone or email for all HyperQuest services in an expedited manner.

Skills & Requirements

Must-have

  • Resolve customer issues via telephone or email
  • Handle customer contacts per defined standards
  • Answer questions from insurance carriers and vehicle owners
  • Create, expedite, or cancel claim transactions
  • Meet or exceed individual performance goals
  • Coordinate tasks internally and externally
  • Assist with coordination of rental vehicles

Nice-to-have

  • Highly competitive and entrepreneurial mindset
  • Team-first attitude
  • Willingness to cross-train in other platforms
  • Determination to satisfy customer needs
  • Positive attitude and diplomatic manner

Key Requirements

  • Minimum High School Diploma or Equivalent
  • Ability to concurrently communicate telephonically and type
  • Ability to meet and possibly exceed department goals
  • Excellent communication skills
  • Ability to multi-task in a fast-paced, stressful environment
  • Excellent interpersonal skills, judgment and decision-making skills
  • Strong attention to detail
  • Ability to sit for multiple hours at a time
  • Proficient bilingual (English/Spanish) language skills are considered a plus

Work Rights

Not specified

Tailored Resume

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