Platform Science is seeking a full-time Analista De Suporte Pleno to manage customer support tickets while ensuring effective communication and relationship-building with major clients. This role requires strong problem-solving skills and the ability to analyze performance indicators, all in a collaborative and innovative work environment
Job Summary
Monitor and manage tickets for major clients, ensuring detailed registration, correct categorization, and efficient forwarding of demands.
Act as the primary point of contact for clients, effectively coordinating interactions between the client and various internal areas.
Prepare and present detailed reports of ticket and service performance indicators in periodic meetings with clients.
Matching Summary
Match Score: 85
Platform Science is seeking a full-time Analista De Suporte Pleno to manage customer support tickets while ensuring effective communication and relationship-building with major clients. This role requires strong problem-solving skills and the ability to analyze performance indicators, all in a collaborative and innovative work environment.
Skills & Requirements
Must-have
Proactive ticket management
High-level client communication
Key contact and coordination
Performance indicator analysis
Advanced ticket system knowledge
Nice-to-have
Develop client relationships
Business driver understanding
Continuous process improvement
Key Requirements
Bachelor's degree in Administration, Communication, Marketing, IT, or related fields