Customer Service Representative

Gerber Collision & Glass

Jessup, US
$18.00-$22.00 ph; not specified; comprehensive ben...
Exceptional customer experience
Manage customer relationships
Schedule vehicle repair appointments
The CSR is responsible for providing an exceptional customer experience, managing working relationships with customers and insurance companies, and providing administrative support for the Repair Facility Team

Job Summary

  • The CSR is responsible for providing an exceptional customer experience, managing working relationships with customers and insurance companies, and providing administrative support for the Repair Facility Team.
  • Key responsibilities include scheduling appointments, obtaining repair authorization, preparing repair order packets, and recording all communication with customers or insurance partners.
  • Gerber offers comprehensive benefits including PTO, paid parental leave, medical, dental, vision insurance, 401(k) with match, and continuing education opportunities.

Matching Summary

The CSR is responsible for providing an exceptional customer experience, managing working relationships with customers and insurance companies, and providing administrative support for the Repair Facility Team.

Salary

$18.00-$22.00 per hour; Not specified; Comprehensive benefits

Skills & Requirements

Must-have

  • Exceptional customer experience
  • Manage customer relationships
  • Schedule vehicle repair appointments
  • Retrieve insurance assignments
  • Obtain repair authorization
  • Record communication using CCC One

Nice-to-have

  • WOW Every Customer
  • Be the Best
  • Inclusive and diverse workplace
  • Sales drive

Key Requirements

  • High School Diploma or GED
  • Minimum 1 year administrative assistant experience
  • Valid driver’s license

Work Rights

Not specified

Tailored Resume

Cover Letter