Library Access Services Specialist

University of Richmond

Richmond, VA, US
Base: $18.34 to $24.30 ph; bonus/equity: not speci...
Variable schedule sunday through saturday, between 6:30 am - 12:00 am.
Supervise up to 30 student employees
Troubleshoot computer hardware and software
Manage cash receipts and financial transactions
The University of Richmond is seeking a Library Access Services Specialist to oversee user support and library operations, ensuring a positive experience for patrons. The role involves technical support, supervision of student staff, and collaboration with library personnel, emphasizing strong customer service and organizational skills

Job Summary

  • The Access Services Specialist plays a pivotal role in delivering exceptional user support while ensuring the safety and security of library facilities and materials.
  • This position involves supervising up to 30 student employees, providing training on desk operations, technology troubleshooting, and customer service expectations.
  • The role requires managing fulfillment services, handling cash reconciliations, and conducting daily building checks to maintain a positive and secure library environment.

Matching Summary

Match Score: 85

The University of Richmond is seeking a Library Access Services Specialist to oversee user support and library operations, ensuring a positive experience for patrons. The role involves technical support, supervision of student staff, and collaboration with library personnel, emphasizing strong customer service and organizational skills.

Salary

Base: $18.34 to $24.30 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Supervise up to 30 student employees
  • Troubleshoot computer hardware and software
  • Manage cash receipts and financial transactions
  • Knowledge of Library of Congress Classification System
  • Perform building checks and safety procedures

Nice-to-have

  • Familiarity with HTML, XML, and Oracle
  • Project management or process improvement experience
  • Experience creating digital signage and social media content
  • Cross-training skills supporting service model
  • Creative approach to promoting diversity and inclusion

Key Requirements

  • Bachelor's degree preferred or Associate degree with 2-3 years experience
  • Two to three years of related library or customer service experience
  • Prior supervisory or team leadership experience desired

Work Rights

Not specified

Tailored Resume

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