Team Lead

MONETEC PTE. LTD.

D20 Bishan, Ang Mo Kio, 3 ANG MO KIO STREET 62 LINK@AMK 569139
Sgd 4,000 - 4,700 / monthly pm
On-site
Coaching
Service desk management
Service standards
MONETEC PTE. LTD. is seeking a Team Lead to oversee IT service delivery at Changi Airport, focusing on managing a Service Desk team and providing support for VIP users. The ideal candidate will have experience in IT service management, strong leadership abilities, and a customer-centric approach

Job Summary

  • 5 day work week : Monday to Friday Location : Changi Airport Team Lead - Job Description · Key Responsibilities: · Assist the Ops Manager to oversee the delivery of IT services
  • · Lead the team of Service Desk engineers to ensure they meet established SLAs and service quality standards
  • · Provide L1 and L2 on-site / remote IT support for CLIENT employees

Matching Summary

Match Score: 85

MONETEC PTE. LTD. is seeking a Team Lead to oversee IT service delivery at Changi Airport, focusing on managing a Service Desk team and providing support for VIP users. The ideal candidate will have experience in IT service management, strong leadership abilities, and a customer-centric approach.

Salary

SGD 4,000 - 4,700 / Monthly

Skills & Requirements

Must-have

  • Coaching
  • Service Desk Management
  • Service Standards
  • IT Service Management
  • VIP Management

Nice-to-have

  • Remote User Support
  • Engineering Management
  • Interpersonal Skills
  • IT Procedures
  • Compliance
  • VIP Services
  • Team Leadership
  • Advance Notice
  • Communication Skills
  • ITIL
  • Customer Service

Key Requirements

  • Minimum 4 years experience

Work Rights

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