Coach Mejora Continua

SANTANDER CONSUMER BANK S.p.A

Tlalnepantla de Baz, Mexico
On the job training program management
Employee retention control within 45 days
Counseling management model implementation
The role ensures telephone operators and supervisors possess the required theoretical and practical training through on-the-job programs

Job Summary

  • The role ensures telephone operators and supervisors possess the required theoretical and practical training through on-the-job programs.
  • Responsibilities include controlling employee turnover generated within the first 45 days of employment.
  • The position involves generating performance reports, improvement plans, and mobility plans using a counseling management model.

Matching Summary

The role ensures telephone operators and supervisors possess the required theoretical and practical training through on-the-job programs.

Skills & Requirements

Must-have

  • On the job training program management
  • Employee retention control within 45 days
  • Counseling management model implementation

Nice-to-have

  • Performance reporting and analysis skills
  • Operational decision support capabilities
  • Strong communication with supervisors

Key Requirements

  • Experience in coaching or training roles
  • Knowledge of operational metrics and KPIs
  • Ability to manage employee lifecycle processes

Work Rights

Not specified

Tailored Resume

Cover Letter