Base: $28.55 - $42.85 ph; bonus/equity: not specif...
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Bachelor's degree or equivalent experience
2-3 years patient relations experience
Conflict management and problem solving skills
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Advocate Aurora Health is seeking a full-time Patient Relations Specialist in Highland Park, Illinois, to address and resolve patient and family concerns within the hospital. The role requires strong interpersonal and conflict management skills, with a focus on improving patient experiences.
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Job Summary
The role involves addressing patient and family concerns while communicating directly with hospital leadership regarding complaints and grievances.
Incumbents must identify high-risk incidents, refer them to Risk Management, and respond immediately to Code H activations.
The position includes educating hospital leadership on the grievance process and maintaining confidentiality of all patient and employee information.
Matching Summary
Match Score: 75
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Advocate Aurora Health is seeking a full-time Patient Relations Specialist in Highland Park, Illinois, to address and resolve patient and family concerns within the hospital. The role requires strong interpersonal and conflict management skills, with a focus on improving patient experiences.
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Salary
Base: $28.55 - $42.85 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive suite including health, dental, vision, retirement match, and paid time off
Skills & Requirements
Must-have
Bachelor's degree or equivalent experience
2-3 years patient relations experience
Conflict management and problem solving skills
Knowledge of medical terminology
Proficiency with PC and database systems
Nice-to-have
Experience in direct customer service healthcare
Empathy toward diverse populations
Strong written and verbal presentation skills
Ability to adapt to changing environment
Professional appearance and behavior
Key Requirements
Bachelors degree or equivalent experience
2-3 years of patient relations experience
3 years of direct customer service in healthcare preferred